How to open a ticket sales point. How to sell air tickets purchased online

The idea of ​​opening a ticket office for train and plane tickets comes to the minds of many entrepreneurs. And this is not surprising, because every year air and rail transportation services are becoming more and more in demand.

Such an enterprise is never left without buyers, since each of us from time to time needs to travel long distances. In addition, buying tickets directly at railway stations and airports today attracts few people, because it means endless queues and a waste of time. It is much more convenient to purchase tickets through online services or at ticket offices located near your home or work.

How to open a ticket office without large investments?

You can start a business selling air and railway tickets by establishing direct contractual relations with leading air carriers and the Russian Railways company, but this will require serious financial investments, because you will need to purchase or rent suitable premises, purchase a computer, hire cashiers, and provide access to reservation systems .

Moreover, the agency and subagency agreement provides for the partner to fulfill a number of requirements, including sales volume. To enter the market, you will need a large customer base and considerable investment in brand development.

However, there is an easier and more affordable way to start a business selling air and train tickets - you can become a partner of the UFS company and start earning money using software products of the UFS-online system.

We make money by selling train tickets in partnership with UFS

UFS LLC is the Russian market leader in the provision of services for the sale of railway tickets and an aggregator of air tickets. UFS is the developer and owner of the online system UFS-online, which allows you to sell tickets to any railway routes of Russian Railways JSC, FPC JSC, as well as aircraft of any domestic or foreign airlines. Through the system, you can also, if desired, take out insurance and book hotels.

The company is a technological partner of JSC Russian Railways, a direct agent of JSC FPC and more than 200 airlines around the world. UFS LLC is accredited by the IATA Association and the Transport Clearing House.

The UFS LLC partner network includes more than 5 thousand Russian companies, including large banks, leading travel Internet portals, large retail chains and travel agencies. Among them are Euroset, Svyaznoy, Russian Post, etc.

What is the UFS-online system?

This is an online module that is offered under the terms of the White Label model - an affiliate program in which services are provided on the resources of another company directly under the brand of the seller. That is, you install a ready-made form on your website, by filling which, visitors to your website will be able to independently buy train tickets and air tickets.

To install the module on the site, you do not need to involve your own programmer, since the html code is developed and configured by UFS LLC specialists.

The income from the sale of each railway ticket is 30-40% of the established service fee. All costs of the new partner are reduced to paying a single fee for connecting to the system (in 2015 this is 20,000 rubles), then the company receives only income.

The UFS affiliate program also allows you to organize a full-fledged ticket office. All you need is a computer with Internet access.

Main advantages of electronic cash register:

• free connection within 1-2 days;
• free to use;
• 24/7 information support;
• obtaining complete information about air and railway tickets;
• the ability to independently set the amount of commission;
• no need to install additional equipment.
• convenient and varied payment methods.

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Ticket service center

Organization ticket service center for trains, planes, sea and river vessels, intercity buses - the idea, in general, is no longer new, but quite promising from the point of view of creating a profitable business, especially during the high summer holiday season.

Today, in Moscow alone, about 1,500 different types of train and plane tickets are sold. ticket offices. Most of them belong to 10 large agencies that deal exclusively ticketing - ticket sales.

If you believe expert estimates, more than a quarter of travelers are ready to buy tickets, the cost of which will be slightly higher, at the ticket offices of commercial structures, just so as not to waste their time and nerves in queues of regular railway and air ticket offices. And every year the number of people willing to pay for comfort is growing. Independent ticket offices agree on service fees with the carrier, so their amount differs by a maximum of 50 rubles. Agree, this is not much.

Someone may object - there is a loudly advertised service for online ticket booking, which Russian Railways recently launched? Alas, the service turned out to be not very convenient for passengers, and the “electronic ticket” itself was not entirely complete. In the form in which Russian Railways offers ticket sales via the Internet you still need to issue a ticket on a regular form, that is, the passenger must still come to the station and, after hanging around in line, pick up the ticket at the ticket office. In addition, you cannot buy a discounted ticket via the Internet, or reissue previously purchased tickets. Customers who have already used the new service note that cashiers at official ticket offices are often not even trained to issue travel documents sold through their own online service. And most importantly, when issuing tickets via the Internet, Russian Railways also takes a commission, almost the same as independent agents, so it turns out that for your 125 rubles of additional fee you also need to stand in line. In short, Russian Railways' innovation turned out to be clearly crude and inconvenient.

Unlike the heavy-handed monopolist, small private ticket offices offer their clients not only tickets, but also additional services delivery of tickets to the office or at the station, they accept payment in various forms. This, as well as the absence of queues and crowds, attracts future passengers to private ticket offices selling railway, air and other tickets. Although it happens that they offer passengers not the most convenient and cheapest, but the most expensive tickets.

On practice ticket office pays for itself in 2-3 years. To start a business, you will have to not only register a company, but also become a dealer of a large carrier, the same Russian Railways, Aeroflot, etc. To do this, by the way, you need to have serious financial resources in the form of bank guarantees and a deposit, because the services provided by large carriers, as a rule, are deposit services. Large carriers, especially monopolists, work mainly with those agents who can interest them in large volumes of sales, so most likely new players in this market will first have to become a sub-dealer or representative of a larger company engaged in ticketing (ticket sales).

Train ticket agencies make their living mainly from so-called “service fees”, which are charged in addition to the ticket price, as well as from the sale of additional services. Each company sets the size of the service fee independently, on average it is 100 - 150 rubles, delivery of a ticket to a client’s home costs about 250 - 300 rubles.

Let's see what requirements Russian Railways imposes on ticket agents?

The future agent is obliged to pre-equip the premises for a point of sale in accordance with certain requirements. Ticket sales point (ticket office) must have a convenient location; the presence of competitors nearby is highly undesirable. Another prerequisite is to have a reliable Internet connection.

Obtaining accreditation will cost a future agent 35 thousand rubles. In addition to the standard set of office furniture and equipment, you will need to purchase a special printer for issuing tickets from a specialized company for 100 thousand rubles and connect to the Express booking system, and this will cost 15–20 thousand rubles.

The next mandatory step is training cashiers in a specialized training center to work in the system. The cost of the courses is about 15 thousand rubles per person.

Another mandatory condition is that the agent must have a deposit in the bank in the amount of at least 10% of the monthly sales volume. Just in case, so to speak.

Thus, in order to fulfill all the requirements of Russian Railways even before concluding an agency agreement, the agent company must spend at least 180 thousand rubles. Further, monthly expenses will include a fee for servicing the Express system (4.5 thousand rubles), the salary of at least two cashiers and a courier. Plus, you will need to keep a deposit, maintain an office, and advertise your agency. And all this will have to be paid for with a service fee of 100-300 rubles for each ticket sold. How feasible is this task?

According to Russian Railways, an average of 560–620 thousand tickets are sold throughout the country every day, and up to 900 thousand during the peak summer period. Independent agencies account for about a quarter of sales, which, if you think about it yourself, is quite a decent amount. On ordinary days, a good agency is able to sell 350-375 tickets, the service fees for which will bring it a profit of 70-80 thousand rubles. The deposit that the ticket agency is required to keep for such a sales volume under the terms of the agreement with Russian Railways will be at least one million rubles. This is unlikely to be an affordable option for small businesses. Small agencies usually sell 60-80 tickets a day, earning 12-16 thousand rubles in service fees. This is already on the verge of profitability, so many of them consider the sale of railway tickets as just one of the services, simultaneously selling air tickets and tickets for intercity bus routes. And it is right. Multi-ticket service centers attract more customers.

Recently, major players in independent ticket retail have been actively developing their subagency networks. Working as a subagent does not require large investments, but it can be a good source of additional income for service companies in business centers and travel agencies and travel agencies. The rights and capabilities of subagents are limited; they do not have direct access to the reservation system, but work through Russian Railways agents and their system. The mechanism of interaction between an agent and a subagent may be different. The most primitive option is when a subagent books a ticket with an agent and sends a courier to him with payment. The most advanced is when the subagent works in the agent’s system, has uniform ticket forms in hand and can print a travel document on his printer right on the spot.

The table below lists the main points of what is needed to open a point selling railway tickets.

How to open a ticket sales point

Ticket agent	Ticket sales subagent
Obtain accreditation of a point of sale in Russian Railways. The waiting period is 3 - 4 months. The asking price is 35 thousand rubles. Strict requirements for the location and equipment of the ticket sales point.	Conclude an agreement with a Russian Railways agent. With some agents developing their retail subagency networks, you can register directly on their website.
Buy special equipment. The cost of the equipment is 100 thousand rubles. The equipment requires special maintenance.	A computer with access to the Internet is sufficient.
Organize a connection to the Express booking system. Cost - 10 - 15 thousand rubles. The monthly payment for the use and maintenance of the system is about 4.5 thousand rubles.	Connect to the agent system. Typically, such a scheme has limitations: it does not allow you to see the availability of free places, the information may be out of date. It works according to the following scheme: sending data to the agent - receiving a response.
Hire a certified cashier or train your own. The cost is about 15 - 30 thousand rubles.	Learn how the system works. It will take one to two days.
Send a sales report to Russian Railways daily. Keep a deposit of at least 10% of monthly sales volume.	Transfer to the agent a certain fixed amount as a guarantee of ticket redemption (usually about 20 - 30 thousand rubles).

Today on the Internet you can find many offers for those who want to become a representative of ticket sales, both for railway transport and for air flights. To search and book, for example, plane tickets, you can use the services of the largest Russian airline ticket search engine Aviasales , which searches and compares airfare prices online completely free of charge and finds the cheapest flight prices. Essentially, you just get access and the ability to work with a database of dozens of airlines.

Given the relative simplicity of the operation of such a business, the number of subagents for ticket sales is growing rapidly. The client needs service and does not care whether the seller is an agent or a subagent of the transport company, but it is important for him to receive a ticket in the right place and at the right time. So, there should be enough space in this market, if not for everyone, then for many.

A change in plans, a sudden illness, or the cancellation of an upcoming event can all be reasons that prompt you to cancel your pre-purchased plane ticket. Since most people today buy air tickets via the Internet, it is necessary to know the procedure for returning them. How to return a plane ticket purchased online? You can return it quite simply, the main thing is to follow a few simple rules.

The agency will inform you under what conditions a refund of the amount paid at the time of booking may be made. Please note that this will only be done in accordance with the rate conditions accepted at the time of booking online. Follow the steps below.

Identification Registration Replace location Print landing card. . Select flight number. All your flight information will be displayed: date, departure time, flight number, departure airport, arrival airport, class of service and carrier code.

Air ticket delivery conditions

Rest assured, you will be able to return the ticket you paid for online back to the air carrier, but The amount of refund for a returned ticket will depend on three factors:

• Airfare;
• The period of time remaining before departure;
• Reason for return.

The so-called “tariff” is the conditions for return and exchange, which you must familiarize yourself with when buying a ticket online. Since most people overlook it when purchasing, they simply don’t know what to do when they need to return the money they spent. You can find the “fare” of your ticket on the airline’s website. Each company has its own return conditions, but there are several common points:

If your route also includes a flight connection, information about it will also be displayed. You can complete check-in formalities for both flights, for which a single boarding pass will be issued. Likewise, if your return flight is scheduled within a maximum of 24 hours from your travel start date, you can also complete the check-in formalities for that flight.

A list of all passengers registered in your booking for whom you would like to register will be displayed. If you want to add a passenger to the list with a different reservation, click the "Add Passenger" button and enter the required identification information.

• The more expensive the ticket, the lower the penalty for returning it;
• The sooner you contact the airline for a refund, the greater the amount you will be able to reimburse.

Advice: if you are late for your flight or for some reason you are detained by security, you have the right to return the ticket you purchased online even after the plane has departed. In this case, you can reschedule the flight - such a decision will be more profitable than a return.

You can complete check-in formalities for registered passengers at the same time. All information about the new passenger will be displayed. Some destinations will require additional information required by local authorities. If this information is incomplete or not filled in correctly, you will not be able to print your boarding card, only your check-in confirmation where you will receive your airport boarding card at the check-in counter for your flight. It is also necessary to confirm that each passenger has all identification and travel documents relevant to the country of destination, and that he knows information about goods prohibited from carriage.

If there is more than a day left before departure, the airline often retains only a small refund fee, refunding almost the full cost of the ticket (especially in business class).

Article 108 of the Russian Air Code stipulates the airline’s obligation to return the entire amount for the ticket. However, the grace period clause gives companies the right to withhold a fee or impose a fine if you return the ticket after the deadline they set. The amount of the commission or fine is determined by the carrier, but the law states that it should not be higher than 25%.

After filling in the information at this stage, your formalities have been successfully completed. You are automatically assigned a number for your seat on the plane. You can choose a different location by simply clicking the "Change Location" button. You can also change the passenger seats you have checked in for from the previous step.

Available locations are displayed on the plane map. When selecting a specific location, it is possible that the location may not be available. Some seats may already be reserved by other passengers. The company also reserves a number of seats for passengers with special needs, such as families with children or people with disabilities.

Less than a day before departure? When you return an air ticket, you are unlikely to get back more than 75% of the original price. Try to submit your application at least 4 hours before check-in to be able to receive at least part of the amount paid.

It is worth mentioning that there are tickets on sale that are prohibited from being returned (non ref, non refundable). As a rule, the cheapest tickets purchased via the Internet under special conditions fall into this category. The company will not refund money for such purchases, but may offer to reschedule the departure date to a later date. However, the Air Code of the Russian Federation does not define non-refundable tickets, so you can always fight for your rights in court.

Please note: you can only change location once. Once your boarding card has been issued, you will not be able to change your seat on the plane. The printed document is your boarding pass and you need to have it on you when you arrive at the airport. Border police representatives may request, in addition to the boarding card and this document; In some cases, you will only be able to print a “Confirmation” of your check-in, which will provide you with a boarding pass at the airport check-in counter for your flight.

• Be sure to print the boarding card in two copies.
• It is recommended that you print the Transaction Summary and Receipt document.
• Don't forget to take this document with you when you arrive at the airport.

If you have difficulty printing your boarding pass, check-in formats will still apply.

The reason why an electronic ticket is issued is also of great importance. If this is a forced step, and you can prove this with the appropriate certificates, then it is likely that the carrier will meet you halfway and pay the bulk of the cost, despite the proximity of the departure date.

Advice: if the intermediary refuses to return the money for the ticket, send a corresponding request, accompanied by a letter from the agent, directly to the airline. If the carrier insists that the ticket is “non-refundable,” you can write a letter to the Federal Air Transport Agency with a printout of the email correspondence that took place - the main thing is to do this one day before the expected departure date.

In this case, you can collect this boarding card from the check-in counter for your flight to the airport before check-in closes. Baggage transfer at the airport. If you do not have luggage for your horse, you can go directly to the boarding gate, respecting the time restrictions on your boarding pass. At the airport, check the designated gate for boarding your flight. The border check process may take longer, so make sure you have enough time to do this before the boarding deadline.

Are you having trouble completing online registration formalities? If you are unable to complete the registration formalities online, this will be done at the airport. At the counter you must indicate your route, your frequent travel card and your passport and we will handle all the necessary formalities.

Electronic ticket return procedure

Some people believe that in order to complete the refund procedure, you need to print out a ticket purchased online and contact the airline office. We hasten to please you: everything is much simpler.

You need to find a ticket refund application form on the airline’s website and fill it out, or contact the intermediary from whom the ticket was purchased. If you cannot find the special form, simply write an email to the address listed in the “Contacts” section. To complete the return form you will need the following information:

For any problem encountered during registration, please fill out the form. Unregister for mobile registration. If you would like to cancel your registration, please fill out the form or use the cancellation feature by going to the online registration section. If you do not contact the airline, penalties may apply depending on the price of your ticket.

You can choose from thousands of flights, charters, excursions, hotels and car rental companies. The system will send you one confirmation email for all booking types you have made. How do I know if my booking is confirmed?

• Ticket information (document number, flight number, reservation code, date and exact time of departure);
• Passport scan;
• Receipt confirming the purchase (a bank statement will do).

Traditionally, the airline will return the money in the same way the purchase was paid for - the amount will be credited to the same bank account or to the same e-wallet. The period for consideration of your application will most likely not exceed 10 days, but in some cases the company may take up to a month to clarify all the circumstances.

Once you complete your booking, which includes both the airline, hotel and car segment, you are directed to a confirmation screen. This includes the entire itinerary, including takeoff and landing times, pickup point and full hotel address. You can easily print the route and save it.

The system will send you one confirmation email for all booking types containing the booking code and itinerary. We recommend that you save this email or write your booking code if you have any questions about this before you travel.

Today, online shopping has become very popular. They buy everything - from apartments and dachas to a loaf of bread.

This situation also affected air tickets, but what to do if you cannot fly for some reason?

So how can you return air tickets purchased online?

If in reality it is enough just to go to the ticket office and return the ticket (by presenting some documents). But doesn’t this mean that you need to go to the airport and ask for a refund of the ticket there?

How can I make a mistake when booking? To check your reservation, follow the link. From here you can print or email your booking itinerary or simply view the information on the screen. Enter your travel dates and route in the appropriate fields. On the next page you will see a list of available flights at that time along with the corresponding fare. Tariff regime. On the next page you will be directed to the passenger information page.

However, the clause does not provide any guarantee of tariff and date of issue. An e-ticket will be issued at the same time as your booking. The following payment methods are accepted: Offline Payment - By selecting this option, you reserve the selected service free of charge and you will keep the reservation until the date specified by the airline in the Fare Rules. Online payment means that you have decided to pay with a bank card or online banking. Once a ticket is issued, depending on the fare selected, the airline may impose various penalties for canceling or changing travel details. The airline has the right to change the booking conditions while the ticket is not issued. . One way: one trip from one destination to another.

You can, but you will lose a lot of time, so it is better to return your tickets online.

Cheap flights online

Scam sites

The first thing to remember is that you must read the terms of agreement on the site where you buy the ticket.

Example: Bucharest - Paris. Round Trip: A journey from one destination to another that begins and ends at the same point. Example: Bucharest - Paris - Bucharest. Example: Bucharest - Timisoara. Yes, just enter your departure and arrival airport and you'll be given access to a series of flights that suit your needs.

Sometimes circumstances change and you need to change your aircraft reservation. How much you can change depends on the type of ticket. In these situations, please contact us. Non-refundable means that if you want to cancel or change your flight booking, you will not be able to refund the amount of the ticket you have already purchased.

Sometimes you come across very unscrupulous sites - scammers who supposedly “sell” tickets, but in fact they simply scam people.

So remember - be sure to buy tickets through trusted, official airline websites, popular search aggregators, like: www.skyscanner.ru or www.aviasales.ru. But let's get back to business.

If you need to cancel a ticket that has already been issued, please notify us as soon as possible. Sometimes you can get your money back for unused tickets, but unfortunately we cannot guarantee this. To find out whether the money can be refunded or not, please contact us and tell us your booking code and we will inform you about your ticket status according to the terms and conditions of that booking.

Many companies insist that passengers confirm their flights 72 hours before departure. For passengers over 12 years of age, tickets can be created and issued on the website, but special conditions apply for children under 18 years of age. The youth may also travel by plane with an airline representative, which must be notarized by the parents or legal guardian. This certificate must be registered in the presence of both parents. The minor must have a valid ID; birth certificates are not accepted by border authorities.

Instructions for returning an air ticket

• Online consultant

If the site where you purchased your ticket has an online consultant who answers customer questions in a chat, ask him all the questions you are interested in - he (s) is obliged to answer them.

Don't be afraid to include your email or phone number if the consultant asks you to.

In addition to the documents required by current Romanian law, the minor's parents or guardian must complete the form received upon registration. It contains a statement that the airline has the right to transport the minor to their destination where they will be handed over by a legally designated person.

According to the airline, unaccompanied children must be at least 5 years old. Companies may also apply age restrictions for certain routes. The number of minors traveling with an accompanying person is limited, and airlines may refuse participation if the number of pre-assigned special seats is exceeded. If you book a flight for a minor with a flight attendant, make sure the minor is properly prepared.

Call the number listed on the website where you booked the ticket and they will definitely tell you how to return the ticket and what the fine is due at your air ticket fare.

• Airline

Call the airline office from which you purchased the ticket. The airline's phone number is always listed on its official website.

Has a valid passport or ID. Confirmed airline seal. Has the appropriate visa. He will be accompanied to the airport by the adult nominated at the time of booking. It is taken to its final destination by the adult specified at the time of booking.

When creating a profile, you can configure table settings. You can select any table type from the list to the right of this field. You can choose between diabetic flour, kosher, low sodium, low cholesterol, vegetarian, and more. We will provide your airline with your request, but we cannot guarantee confirmation of the request. We recommend that you confirm your preferred meal type with the airline's check-in counter.

In this case, you need to provide the details of the passengers whose tickets you intend to return.

You just need to clarify the Airline’s commission and your amount of the fine for returning air tickets.

It varies from operator to operator, so be sure to pay attention to commission rates.

There is no need to carry or send a printed copy of your e-ticket anywhere, as it does not play any significant role.

• Tourist agency

If you are flying on a tourist package, then when handing over your air ticket you will have to contact the relevant travel agency and air carrier agency, but in this case the entire tourist trip will be cancelled.

It should also be taken into account that in such cases the commission will be higher, and sometimes the ticket cannot be returned at all.

However, if the air ticket cannot be returned, then it must be written there in the conditions of purchase from the agency or carrier. But it is worth warning that the money is returned after a certain time.

The main thing to remember: when purchasing any air ticket (online or offline), you must carefully read all agreements and conditions, and also buy tickets only on trusted or official websites.

Forced return

Sometimes it happens that you need to urgently return a ticket.

In what situations does this occur - a sudden change in passengers' plans, a flight delay that is too long, sudden serious problems with the passenger's health.

In order to return an air ticket urgently, you must present the necessary supporting documents - “change of your plans”, refusal to issue a visa, hospitalization certificate, and so on.

But it is worth considering that a certain commission is charged for returning a ticket; if an urgent refund is required, the commission will be much higher.

The carrier is given an average of one month to make a decision, but you can rush them for an additional commission rate.

As soon as the company recognizes the return of the tickets as involuntary, you will be refunded the entire amount spent minus the commission.

As stated above, for an involuntary refund of an air ticket, all you need is a passport and any document that must reflect the reason for the “urgent refund”.

Return deadlines

Return times vary:

1. Review of the application usually takes from several hours for an urgent return to a week for a regular application.
2. Requesting an application to the airline (if necessary) can take from several days to 3 months. The airline should not ignore your request, so after 3 months you should receive some kind of response, if ignored, you can sue the company or try to contact them by other methods.
3. Refunds are made on average within 4 days, but with an additional payment it can be done faster. Money is transferred to a card, in cash (via an ATM or company branch), through electronic wallets (WebMoney, Yandex.Money, and so on).

Voluntary refund of air ticket

A voluntary return differs from a forced return only in that the passenger returns his ticket entirely at his own request and without having the above reasons and the necessary documents.

To hand over a ticket voluntarily, you need to have a passport and an account where the money will be credited. But in this case, commissions and various sanctions towards the passenger are inevitable.

It is also worth considering that the higher the class of ticket (economy, business, first class), the lower the penalties will be if it is returned or changes are made to it at the discretion of the passenger.

As for the terms for consideration of the application, they are still the same and you can also hurry up the airline by paying additional money.

You will have to present a scan of your passport and indicate your account (card, bank account, electronic wallets).

You can look at all the conditions for voluntary surrender of an air ticket in the relevant sections of the websites where you book the air ticket or contact a consultant for help (if one is available).

You should be asked to leave contact information (telephone, e-mail, residential address) and fill in some other information (passport series and number, and so on).

You can fill out the form without fear, since on trusted or corporate sites, user privacy is always maintained at the proper level.

Among other things, you may be asked to appear at the nearest branch of the airline (if you bought the ticket directly on the airline’s website), in which case it is better not to linger or be late.

The terms are still the same as with a forced return, but penalties do apply. The lower your flight class, the higher the fines will be.

Fines range from 200 to 1000 rubles (depending on the air carrier and class).

Get travel health insurance

Refund rules for children's air tickets

In fact, there are no differences as such from the return of an adult air ticket. You will have to provide documents for yourself and the child (passport, birth certificate, SNILS, insurance policy, etc.).

It should also be noted that various penalties and commissions are much lower or even absent (it all depends on the airline).

Payment is transferred in the same ways as in the case of an adult ticket.

What should I do if my return ticket is not accepted?

Indeed, since 2015, so-called non-refundable air tickets have appeared.

Since June 2015, the law of the Russian Federation allows Russian airlines not to refund money for air tickets if the passenger purchased air tickets using “Budget” and “Promo”, from “Transaero” - Promo, “Tourist” and “Discount” tariffs or so-called “non-refundable air tickets” "

But what if your case is different, perhaps they are ignoring you or trying to deceive you?

If you are ignored, try reapplying or contact the airline or the site administration.

Usually they always leave their contact information in a visible place, if the contact information is not available anywhere, then contact a consultant. But if there is no way at all to contact the site where the air tickets were purchased, then you will have to go to their nearest office.

If you continue to ignore it, you have the right to take legal action against the airline or booking site.

When you are charged with inflated commissions and fines, I recommend that you read the contracts and various instructions directly when purchasing a ticket.

But if you are asked to pay higher than those specified in the contract or higher than the standard commissions in the country, then you will have to either fly or write complaints to the company management and file lawsuits.

Unexpected ticket refund

• You ended up in the hospital shortly before departure, so you won’t be able to fly somewhere, what should you do?

In this case, ask for a hospitalization certificate or any other document confirming your state of health.

In this case, you will be able to return the air ticket with minimal penalties, since the return will be considered forced.

• You were denied a visa to another country shortly before departure.

In this case, you can also issue a forced return with minimal losses.

You just need to have your passport, a document confirming the visa refusal and your account.

Also, if your visa is delayed, ask for proof of the delay. Having the necessary documents, you can return your ticket or reschedule your flight.

• Has your close relative died or become seriously ill?

Then you are also allowed to return your air ticket urgently or change the departure date at minimal cost. To do this, you will need the necessary documents, including a death certificate.

If your plans suddenly change dramatically without the above reasons, then you can also return or make the necessary adjustments to the ticket, but the costs will be higher.

To do this, you will need a passport, international passport and visa (if you flew abroad) and your own account where the money will be transferred.

• Was your flight canceled or delayed for a long time?

In this case, your ticket will be returned automatically at no cost. To return a ticket, you will only need a passport and the ticket itself (in the case of an electronic ticket, you will need to present a proof of purchase).

Finally

When buying air tickets both online and offline, always read all the contracts that are provided to you.

Don't hesitate to ask consultants and sellers. You can also ask directly: “What should I do if I need to return my air ticket? "

If the consultant avoids tricky questions, then I recommend looking for other more reliable and responsive sites that sell air tickets, or buying a ticket directly in reality.

Article contributed by Christina Endless.

* The calculations use average data for Russia

Selling tickets to concerts and theaters has always been a fairly profitable business, which was based on a markup on the already purchased ticket. Since Soviet times, speculators have been earning colossal amounts of money by simply reselling tickets bought at exorbitant prices from all the city's ticket offices. This led to the fact that the average person was forced to either buy a ticket at a price very far from the face value (and thus overpay a lot of money), or completely deny themselves the pleasure of attending the event. Moreover, with every day approaching the event, prices from resellers grew exponentially, and, of course, this situation was disadvantageous for absolutely no one. Except for the speculators themselves, who may not have sold even half of the tickets, but won on a huge markup from those already sold. It is not surprising that this had to come to an end sooner or later.

However, even today, before a premiere or a one-time event (as an option - a concert of a popular touring artist), you can find resellers at the entrance, who give the last chance to those who did not have time to buy even the simplest ticket. But, admittedly, their work is somewhat complicated by the introduction of modern ticket sales technologies, when a person can independently buy a ticket directly from home. Usually, today only those who come to their senses only when it was too late to buy a ticket, for example, on the eve of an event, become clients of resellers today. All this is due to the spread of the Internet among the population; it has greatly changed the principle of ticket trading, and nowadays an entrepreneur who seeks to build his business on resales must do this without barbaric methods and even resist speculators. Moreover, he himself must implement a ticket sales system not only at his box office, but also on his own website. The principle of operation of ticket offices has changed radically.

At the moment, the situation on the market is not the most favorable for new players. The niche for ticket sales is actually occupied; companies captured this market a few years ago and even established very productive work. Moreover, they are no strangers to improvement, and the relatively new idea of, for example, electronic tickets was well implemented, implemented and widespread. There are still a large number of people who are skeptical about this type of ticket trading, but the percentage of those who take advantage is constantly growing. That is, the big players will probably not allow the newcomer to act successfully, and he will have to invest a lot of money on advertising and his promotion. However, there is still an opportunity, because the population, especially not in very large cities, does not rely so much on the fame of the ticket sales network, choosing the kiosk where they are cheaper. And often the price of a ticket is the determining factor when purchasing it, unless, of course, it is the last day before the event. Therefore, by setting a commission lower than that of competitors, you can count on attracting your client.

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To work, you need to register as a business entity, and there are no restrictions on the form of entrepreneurship. That is, you can register as a legal entity (preferably a limited liability company) or register as an individual entrepreneur (who remains an individual without a legal entity), and choose the better of these two forms, because they have the opportunity to take advantage of a simplified taxation system. This will allow you to pay 6% (of income) or 15% (of operating profit) to the state, which is significantly lower than the corporate income tax. Today it is mandatory to indicate the code (OKPD 2) 47.91 Retail trade services by mail or via the Internet information and communication network, which will allow you to trade just those very “electronic tickets”, as well as (OKPD 2) 47.78 Other retail trade services in specialized stores.

Some entrepreneurs who were just starting to sell tickets started their business entirely from home, without having an office. But this became possible only with the spread of the Internet; without it, it is necessary to organize sales desks. Today, an entrepreneur faces the task of organizing an entire network of ticket sales throughout the city, because it will not be possible to get by with just one head office, unless the work is carried out in a very small city. Thus, you need to immediately find several points of sale where tickets will subsequently be sold. The task is simplified by the fact that sales points can be very small, representing pavilions, kiosks and stalls measuring 4 m 2. They need to be placed in the most accessible places, buying up space in shopping malls, installing them even at the entrance to large stores, simply placing them on the streets, especially where people walk and relax. But at the same time, it is still desirable to have a head office, where there will be a main batch of tickets distributed to points. In this case, a person can apply for a purchase to the head office, and in case of any complaints, he can contact the manager directly. If we consider the organization of a full-fledged service, then feedback, including complaints from the consumer, must be established. Of course, we need to strive to ensure that such situations do not even arise, but the problem does not always arise through the fault of the entrepreneur. For example, a concert may be cancelled. And if the ticket office independently exchanges tickets or returns money for them, without sending them to the company organizing the event, it can count on customer loyalty and a subsequent increase in popularity.

The cost of the pavilion, in addition to its size, is determined by its equipment. Those located on the street will cost the entrepreneur much more than those that will be located in shops and shopping complexes, if only because they must be insulated. Pavilions can be built by ordering, you can buy a ready-made, used one, or rent it out. The last option can be considered if the budget is very limited and it is possible to rent inexpensive pavilions. Otherwise, it is better to buy them into ownership, because even if unsuccessful, they can be resold, and their mobility allows you not to depend on the location. In the event that you have to work in someone else’s premises, the task is greatly simplified, because you need to sign a lease agreement with the owner of a shopping complex or store, and he himself will allocate space for the pavilion. If the kiosk is located on the street, then you will have to contact the administration for permission to install the pavilion, and here a lot will depend on the situation in the municipality. There may not be any places, bureaucrats may refuse for one reason or another, and you will have to collect a lot of information about your activities. If the city is small, then you can limit yourself to two or three points in other people’s complexes, but even in large cities, entrepreneurs are gradually moving their sales points to warm and equipped premises. This includes comfort for the seller, lower costs for building a pavilion (if successful, the shopping center itself may already have an equipped space), and greater foot traffic. However, rental costs will generally be significantly more expensive than elsewhere.

The cost of constructing a pavilion can vary significantly depending also on the materials used, and starts from 15 thousand rubles per square meter. That is, the amount of starting capital will vary greatly depending on the city and the rental spaces received. In a small city, one office will be enough, in an ordinary city - only a few points for each block, but in megacities you will have to organize a full-fledged network of your own cash desks. At each point of sale you need to buy furniture for the employee, a computer (which must be connected to the Internet) and a cash register. It is also possible to install a special printer that can print the finished ticket. You can decorate the pavilion with advertising, which the organizers will certainly provide. You need to count on about 40-50 thousand more when equipping each cash register. A particular problem may be the provision of the Internet, especially in pavilions on the street. Your office is equipped much more seriously, because several people will work in it at the same time, so everyone needs to equip a workplace no worse than that of a cashier in the pavilion.

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Further work may develop in different ways. The first way is direct resale of tickets. In this case, you have to buy large quantities of tickets and then resell them at a price you set yourself. In essence, this is still the same speculation, only legalized. The main advantage of this method is precisely the ability to pursue the pricing policy that seems most profitable to the entrepreneur, even if this causes prices to become too high. But this method also has its drawbacks. So, not all theaters will agree to such a deal and will not sell a large batch of tickets to one person. The entrepreneur assumes all the risks of selling tickets, and if the public is not interested in the upcoming event, the organizer will only benefit (the hall is empty when it is sold out), but the reseller will only lose money. Fierce competition will not allow prices to be inflated too much, and purchases will only be made immediately a few days before the event. In general, working according to this scheme is already becoming a thing of the past.

Today, most ticket offices work directly with event organizers. So, a novice entrepreneur should visit all the theaters and conclude agreements for the sale of tickets. Since not all theaters, circuses and similar establishments have an extensive network of ticket offices (and often there is only one - directly in their building), this becomes a way for them to sell even more tickets. In this case, the entrepreneur receives a commission from the sale of the ticket, which is set within certain limits. That is, it will not be possible to artificially increase prices greatly. But the businessman himself does not buy tickets, becomes an agent, and in the event of an unsuccessful event risks virtually nothing. He, of course, loses profit, but he does not have to invest his own money. He also receives all the information about the remaining tickets, can provide his customers with a layout of the hall (or simply the number of free seats) and, thus, provide an already expanded service.

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At this stage, it is already important to have your own well-functioning website, as well as a connection to the database of your partners to quickly receive information. Points of sale equipped with computers immediately show the client the layout of the hall and give him the opportunity to choose a convenient place. As soon as a ticket is bought somewhere, it becomes known to the entrepreneur himself, the organizing partner, and other agents, that is, the likelihood of selling the same ticket is reduced to zero.

It is worth mentioning a much simpler option for organizing your own business. This is a franchise job, which allows you to get information about all partners at once, permission to work with them from the parent company, which will also provide all the established schemes and tell you about the features of doing business. That is, it will provide full support in the endeavor and the opportunity to work under its name, which is known to the mass buyer. The disadvantages of this development path include the need to pay a lump sum fee, make royalty payments, and also equip your sales points in accordance with the requirements of the corporation. However, nowadays you can find inexpensive franchises, and the franchisors themselves do not exaggerate their requirements. To go your own way (which is still possible) or to join an existing company is decided by the entrepreneur himself, depending on the situation in his city.

Sales are also going well via the Internet, when the buyer is given the opportunity to print out the ticket themselves. He buys it via the Internet, after which he prints it on a printer, or he can go to the nearest point indicated by him at a time convenient for him to buy a ticket (although this is already a prepaid reservation). Printed on a printer is called an electronic ticket, but for this, some companies, for security reasons, require the buyer to provide his personal data. This is designed to create a unique ticket that cannot be resold to anyone or counterfeited. And even more so, to fake it and then resell it. Typically, large organizers already have systems for generating electronic tickets, and the entrepreneur can only implement this software into his network.

Working with many partners leads to the need to implement a universal interface and control system, and this will certainly require hiring additional programmers who will support the multi-structural system. A large, growing ticket office is constantly improving the process of selling tickets via the Internet, because today many people travel to events in other cities, and traveling specifically to buy a ticket can be very inconvenient.

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The organizers of concerts of touring artists deserve special mention. Sometimes such organizers are already cooperating partners who, for example, provide a platform free from their own performances. Then they will also transmit information about the event, issue a batch of tickets, and the work will continue according to the same principle. Otherwise, if a concert or show is organized by a third-party or even out-of-town company. Perhaps even on a non-standard site, which is rented only for one time (an example of this is renting a city area, a parking lot for a large hypermarket, a night club). In this case, the entrepreneur enters into an agreement with the organizer for the sale of tickets that cannot be purchased anywhere else (unless the organizer cooperates with several ticket offices at once). Usually, the price of a ticket for such an event gradually increases as you get closer to the event, especially if there is an active purchase of tickets. Thus, the entrepreneur constantly increases his income, because a slight gradual increase in price leads to a final cost significantly higher than the initial one, but this does not stop buyers.

You may have to deal not only with ticket sales, but also with advertising the event. This is discussed individually with each partner, but the organizer usually gives several advertising posters and brochures for each outlet to his partners. The ticket seller himself is interested in a successful advertising campaign, and joint work in this area can increase efficiency significantly. And the buyers themselves, sometimes right at the point itself, are interested in the events that will take place in the near future. Tour organizers may even offer cooperation, one of the conditions of which will be advertising in the city. Of course, all this is reimbursed by the organizer, but it is still worth having an experienced marketer-advertiser on your staff, because this will allow you to engage in almost related business, earning additional income.

Ticket trading is profitable when there are many partners holding a wide variety of events - from children's puppet theater to rock concerts. In addition to them, you should immediately try to contact the organizers of tours, simultaneous shows and any performances. If possible, receive exclusive sales of tickets. Theater agencies that bring art to the provinces will also be a good distribution channel. These companies are engaged in buying a large batch of tickets in order to organize a tour from a provincial town to a large city where a premiere or a grand event is planned. Here you can negotiate a small discount, because the agency buys a large batch of tickets (but you can’t call them speculators, because they don’t set their commission too high, and are focused on those clients who have already applied).

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You have all heard about such an affiliate program as Aviasales, if you have not heard, then follow the link and register, the sooner you do this, the faster you will become millionaires. We will talk about making money by selling air tickets.

Don't be afraid, you don't need to open any ticket office or go to work. After registration, it is enough to place the search code on your website. People search for air tickets, find the ones they need, go to the airline’s website and book them there. You will receive money for each such booking. In words, everything is simple, but in fact, the majority of real earnings amount to pennies.

An affiliate program for selling air tickets is mainly suitable only for travel topics. Most people who write travel blogs come to this affiliate program and search for air tickets on the site. After a couple of months, they discover that they have made virtually nothing from it. At the same time, blog traffic does not play any role. You can have a traffic of 10-20 thousand unique users per day, and you will earn a maximum of $100 per month. But it is already considered that these are cool blogs. And most bloggers cannot even reach 1000 unique visitors per day.

Today you will learn the secret why this happens and how you really need to sell air tickets in order, for example, to earn money for a cool car in a month. Ready? Go!

Let's burn the topic

In fact, the secret lies on the surface, but few people think about it.

When you want to find cheap air tickets, where do you look for them? Are you looking for them in the side bar on the blog of independent traveler Vasya Pupkin? No.

When you read travel blogs on the Vinsky forum, articles about travel on Tourister.ru, Travel.ru, Tonkosti.ru, Turizm.ru, are you looking for air tickets there and booking them there? Of course not!

Where do you look for flight tickets? For regular flights you are looking for tickets again on the same Aviasales, on Skyscanner and on Momondo, and you are looking for tickets for low-cost airlines on Loukoster.com . Isn't it the same? So!

Also, those who already understand this immediately go to airline websites, bypassing search engines, and book tickets there directly.

Why did you think until today that other travelers would go to the blog of another Vasya Pupkin and look for air tickets there?

Air tickets are sought from popular brands! And not on travel sites, but on sites that search for air tickets! Those. your website should position itself as an air ticket search engine, and not as a travel blog or portal! What a popular brand! It must be White Label, i.e. the search for air tickets should take place on your website or on a subdomain of your website. After a user clicks on the “Search for flights” button on your website, he should not be redirected to the Aviasales website. Do you understand what we're talking about? You must promote your project and your brand!

Some people say that there is very high competition in this topic, the same as in , so it is very difficult to promote such a site and earn something. Have you ever wondered why there is high competition in the field of air ticket sales? Because the demand is very high! People may stop traveling to Turkey and Egypt, but they will not stop buying air tickets, and will instead travel to Sochi, Anapa and Gelendzhik. Directions and priorities may simply change, but people will not stop flying. The demand for air tickets is very high, so you can make good money on this.

Now let's make a brief statement of what we have already told you.

This case is designed for those who have been working on the Internet for several years, who know how to create websites, and know how to promote them using SEO (in search engines) and SMM (in social networks). There is nothing complicated about it. You don't need to be a programmer for this.

Case: How to make money selling airline tickets

2. Buy a domain. Remember that you are creating a new brand - an airline ticket search engine, so the domain should include one keyword or two. Those. the domain may contain the word avia or ticket or something similar, such as aero or ticket. For example, the Aviasales domain immediately lets us know that the site sells air tickets.

3. Install the engine on the hosting. This can be a self-writing system or a CMS like WordPress, which comes with a ready-made plugin from Aviasales. It will save you a lot of time implementing widgets and search forms on your website.

4. We fill the site with information about current airline promotions, information about the airlines themselves, airline and airport news, etc. We do internal optimization (linking, meta tags, etc.).

5. Now we begin to promote our project in search engines, social networks and forums.

Add the site to the “Add URL” of Yandex and Google.

We also connect Yandex Direct so that Yandex sees that people are coming to your site from search, which will contribute to a higher ranking of your site for search queries.

The promotion process can be described for a very long time, so we’ll limit ourselves to this.

After the first Update in Yandex and Google, you will already receive the first traffic. The result will not take long to arrive. The first flight bookings may already appear after your website appears in search engine results, i.e. somewhere 2-3 weeks after the launch of the site itself.